What is ÀÖ²¥´«Ã½Link?
ÀÖ²¥´«Ã½Link provides organization in the communities we serve with secure electronic access to select portions of their patientsâ€™ medical records.
This application allows specified non-ÀÖ²¥´«Ã½ health care providers, groups of providers, and/or authorized staff members of non-ÀÖ²¥´«Ã½ health care providers to view the information stored in these medical records.
The method of access uses a web browser, such as Chrome or Edge, to display the information. ÀÖ²¥´«Ã½Link is a secure, confidential and easy-to-use internet-based tool.
Each user will receive a unique login ID and password to the ÀÖ²¥´«Ã½Link application designated by their Organization Site Administrator. It will be accessed from the nemours.org web site.
What is required to participate?
ÀÖ²¥´«Ã½Link is a free program available to clinicians in all our community practices, health care facilities, home health care, medical transport, public health agencies and school districts (select Delaware public schools only) that share patients with ÀÖ²¥´«Ã½. Each organization that desires to utilize ÀÖ²¥´«Ã½Link is required to sign a ÀÖ²¥´«Ã½Link Agreement and designate at least one Organization Site Administrator who will be responsible for managing the locations and users for the organization. Each individual user by accessing ÀÖ²¥´«Ã½Link agrees to the ÀÖ²¥´«Ã½Link User Agreement, which in addition to the organization agreement provides an acknowledgment of responsibilities under state and federal privacy laws and regulations, including, but not limited to HIPAA and FERPA.
What is an Organization Site Administrator?
Each organization will have at least 1 user that is a designated as their Organization Site Admin. Through ÀÖ²¥´«Ã½Link, the Organization Site Admin is responsible for but not limited to the following:
1. Requesting new user accounts
2. Deactivating users that are no longer with the organization
3. Managing user passwords
4. Unlocking user accounts
5. Requesting new locations for the organization
Who is my Organization Site Administrator?
When logged into ÀÖ²¥´«Ã½Link there is a tab called "Site Administrator(s)" that will show you who your site administrators are.
How do I get my password reset?
Contact your Organization Site Administrator.
How do you get started?
To receive access, you must complete the following steps:
1. Go to to request a new site.
a. Complete the Site Information & Address sections.
b. Within the New Site request please open and submit the appropriate Site Agreement form through DocuSign.
c. Designate and complete the Site Administrator section.
2. Submit the request.
Once the organization has submitted the agreement, and an Organization Site Administrator is designated, the Organization Site Administrator will be able to access ÀÖ²¥´«Ã½Link to begin requesting users for the organization.
Contact a physician liaison or our Service Desk at (866) 736-2845 for assistance.
What equipment and browser is required to access ÀÖ²¥´«Ã½Link?
The applications can be accessed using any of the following browsers:
On the Windows operating system:
- Microsoft Edge version 88 or later
- Google Chrome version 88 or later
- Mozilla Firefox version 78 or later
- Internet Explorer version 11 (May 2022 and earlier only)
On the Macintosh operating system:
- Firefox version 78 or later
- Chrome version 88 or later
- Safari version 14 or later
EpicCare Link and Tapestry Link can also be accessed by iPads running iOS 14 or later using the Safari browser and Android tablets using the Chrome browser. The native Android browser and other third-party browsers are not supported. The Chrome browser on iOS is also not supported.
What is the cost of using ÀÖ²¥´«Ã½Link?
There is no direct charge by ÀÖ²¥´«Ã½ to access ÀÖ²¥´«Ã½Link. The only costs would be those to update your computers, browsers or access lines.
Each individual organization is solely responsible for the costs of the equipment, maintenance, and supplies required for access to and use of the ÀÖ²¥´«Ã½Link. Such costs might include cost of acquisition, installation, operation and maintenance of personal computers and printers; costs related to wiring, hardware, software, phone charges and internet access services; and costs of ongoing equipment and supply upgrades.
Who do I contact for support?
Dial (866) 736-2845